Frequently Asked Questions
Registration:
- Do I need to be a member of the North San Diego County Genealogical Society in order to register? Members and non-members are all welcome, and everyone who registers will be charged the same registration fee.
- What is the cost of the webinar? The registration fee for the webinar is $15 for both members and non-members.
- How can I become a member of the North San Diego County Genealogical Society? It’s easy to join NSDCGS by filling out the online membership form. You pay through PayPal with either your PayPal account or credit card. Membership cost is $30 for an individual or $40 for a family; the membership year runs from January 1 through December 31.
- When does registration begin? Registration will open on August 1, 2023.
- What is the deadline for registration? Registrations will be accepted until the end of the day on October 27 or until the event is sold out.
- What forms of payment do you accept? American Express, Visa, Discover, and Mastercard branded cards are accepted. All payments are processed through Stripe. Cash/check payments are not accepted for this event.
- Can I register online? To register and pay for the webinar, please visit register.nsdcgs.org.
- Can I register by mail? Due to several factors, including this being a virtual-only event, we are not accepting mail registrations for this event. If you have any questions or need assistance with registering online, please contact Jean Tempke via email.
- I’m not interested in all of the lectures. Can I pay a reduced registration fee to only watch a couple of the lectures? Due to a number of factors, we regret that is not an option for this seminar; however, you are not required to attend each lecture.
- What is the refund policy? Refunds are permitted and must be requested before October 21, in accordance with the NSDCGS Refund Policy. Registration transfers are permitted after that, but must be submitted before October 27. Transfer requests should be initiated by the original registrant and include the name and email of the new registrant. If you wish to cancel prior to the deadline, or wish to transfer your registration to someone else, please contact Jean Tempke via email for assistance.
Materials:
- How can I get a copy of the handouts? If you register prior to October 21, you will be sent an email with your registration link, as well as a link to the program and handouts. If you register after that, the link will be included in your registration confirmation email. Handouts will also be available for download direct from the webinar on the day of the event.
- Can I share the link to or the handouts with others? No, all handout materials are under copyright by the speaker and sharing the link and/or the handouts is prohibited.
- Can I get a copy of the presentation slides? The slides are not available for later viewing or printing, and attendees are not permitted to take pictures of the slides during the presentation.
Participation:
- How will I get access to the webinar? You will receive confirmation of your registration; however, the link to access the webinar will be sent via email the week before the webinar.
- I’ve received an email with a link to the webinar. How do I use this? On the day of the webinar, click the unique “Join” link in your registration confirmation email. This email provides information and instructions for accessing the webinar on a variety of platforms.
- Can I view the webinar on my Smart TV? Connectivity depends on the compatibility between your device and your Smart TV. NSDCGS is unable to provide technical support for this viewing option.
- Can I share the webinar link with others? No, the link you receive in your confirmation email is unique and only one person may utilize that link to join. If more than one person attempts to use that link, the link will become compromised and may result in both attendees being dismissed from the session and a refund will not be issued.
- Can I just participate in some of the lectures? The registration fee includes access to all 4 lectures, but your participation in all lectures is not required.
- Will the lectures be recorded so that I can watch them later? NSDCGS will not be recording the webinar for future viewing, and attendees are prohibited from recording the event, or any portion thereof.
- Can I take pictures of the presentation slides during the lectures? The slides are under copyright by the speaker and viewers are prohibited from taking pictures of them.
- If I skip a lecture, how will I know when the next lecture will begin? The start times for each lecture are listed on the flyer and will be listed in the program.
- How strictly will the schedule be followed? The start times for the event, and each of the lectures, are listed on the flyer and in the program. To the extent possible, we will not deviate from this schedule.
- Which time zone do the specified times pertain to? The times listed on the webinar flyer and program are in Pacific Daylight Time (PDT).
- If a lecture runs a little long, will the next lecture be delayed? We will try to keep on schedule, but it a topic runs slightly longer than planned, it may extend into the time allotted for break, but the start time of the next lecture should not be affected.
- If a lecture finishes a little early, will the next lecture start earlier than scheduled? We will not start any of the lectures earlier than the published time. An exception to this might be the start time for the first lecture, which will begin immediately after the introduction of the speaker.
- Will there be breaks between lectures? Yes, we have allotted fifteen-minute breaks between lectures 1 and 2, and between lectures 3 and 4, and there is a 45-minute lunch break between lectures 2 and 3.
- If I choose to skip some of the lectures, do I need to exit the webinar and rejoin it later? Exiting the webinar is optional. You are welcome to stay logged in to the webinar throughout, or you can exit and rejoin later using the same link that you used to join originally.
- Can I ask questions during a lecture? All attendees are muted upon joining; however, there will be opportunities to submit questions for the Q&A period at the end of each lecture. Instructions on how to submit questions will be included in your registration confirmation email and will also be explained by our moderator at the beginning of the webinar.
- How much time is being allotted for questions? We are allowing approximately ten minutes for questions after each lecture. Should the speaker be in the middle of answering a question when the allotted time ends, the moderator will announce the break, and the speaker will have the option to continue his answer into the time period allotted for the break. However, in order to stay on schedule, we plan to resume with the next lecture at the scheduled time.
- How much time will be allotted for lunch? The lunch break is scheduled for 45 minutes.